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Service Desk Coordinator

Service Desk Coordinator

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Full/Part Time 
Full Time

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Job Description

General Dynamics Information Technologies has an opening for a Service Desk Coordinator in Washington, DC. Candidate will serve as a member of level Tier I-III Service Desk support staff in providing friendly, expert support to a high profile customer. Candidate will be performing several duties in conjunction with 30-35 support engineers of all levels.  


Duties include, but not limited to:

  • performing ticket creation, ticket assignment, ticket review, and quality assurance checks on several Change queues
  • manage a complex scheduling tool to assign technical team for all duties while monitoring required Service Level Agreements (SLAs)
  • works as part of team to be sure tickets are being closed within SLA



  • Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.



  • 5-8 years of directly related experience supporting help desk operations
  • Applicant selected must have the ability to obtain and maintain favorable background status

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.





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