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The CFP Manager oversees the integration of all incident management, monitoring, reporting, and production activities of the enterprise.
The CFP manager maintains industry best practices for centralizing systems configuration information, restoral plans, internal and external service provider communication plans, and incident response/escalation plans to support to approximately 10,000 customers for a blend of basic and premier customers.
The CFP manager maintains crew integrity and ensure CFP members are trained and qualified for their designated positions.
The Help Desk Manager oversees all Tier 1 technicians, analysts, and specialists providing technical support to all customer requests and inquiries. Common technical support duties include answering telephones, communicating with clients, diagnosing hardware and software malfunctions, and troubleshooting problems. The Help Desk Manager implements processes and improvements to support Platinum, Gold, and Silver Customer Service Levels. Candidate must have a minimum of a Bachelor's degree in Information Technology or Computer Science, and a minimum of 7 years of experience managing help desks supporting approximately 10,000 customers and integrating service providers for a blend of basic and premier customers. Candidate also must have a current certifications from an organization such as the Help Desk Institute (HDI).
Drives a company or customer-owned vehicle to transport executives, officials or other personnel and visitors.
Initial schedule of 0800-1630 or 0900-1730, with options of starting as early as 0600 M-F as staffing changes allow. Evening and weekend work may be required DL Class B Passenger Endorsement Minimum of two years driving experience Must have "P" Passenger endorsement Must have clean driving record Must have familiarity with wheelchair lifts in vehicles and/or willing to learn.
1. Drives a company or customer-owned vehicle to transport executives, officials or other personnel and visitors.
2. May act as a courier for sensitive documents.
3. May plan itineraries and make overnight or extended trips requiring irregular hours.
4. Oversees the appearance, operation, maintenance and servicing of the vehicle.
5. Participates in special projects as required.
The TSE is responsible for supporting all technical aspects of the National Military Command System (NMCS).
TSE duties include leading strategy development for technology platforms, research and development support, and support of technology projects.
The TSE supervises all software testing, technology insertion, upgrades, and installations. The TSE supports NMCC maintenance activities, providing reach-back support (e.g., advanced level support/Tier- 3, for NMCC systems in Appendix E).
Candidate must have excellent oral and written communication skills, DoD 8570 qualifications, DRSN/CCSS certification, proficiency in Information Technology Systems Installation Methods, proficiency in Electronic Industries Association standards, and possess certifications or have completed training from an organization such as the Building Industry Consulting Service International (BICSI).
Must also havea Bac helor’s degree in Computer Science-Information Technology or related field or equivalent combination of training and experience, a minimum of 10 years of experience in Command Center operations, and Nuclear Command and Control systems O&M (e.g., intelligence systems, conferencing policies).
The MSE is responsible for supporting all audiovisual/video teleconferencing (AV/VTC) aspects of the National Military Command System (NMCS).
MSE duties include leading strategy development for technology platforms, research and development support, and support of technology projects.
The MSE shall supervise all AV/VTC software testing, technology insertion, upgrades, and installations.
The MSE supports NMCC maintenance AV/VTC activities, providing reach-back support (e.g., advanced level support/Tier-3, for NMCC systems listed in Appendix E).
Manages and is responsible for the successful completion of all tasks in assigned program area including technical work, staff supervision, financial and business development activities.
The NMCC PgM will be responsible for the performance of the work in support of the NMCC No-Fail mission. Candidate must have a Project Management Professional (PMP) Certification and at least 10 years of experience in Command Center operations, and Nuclear Command and Control systems O&M (e.g., intelligence systems, conferencing policies). TS/SCI clearance REQUIRED.
At this level, the position is typically responsible for program(s) with annual revenues of $10-50 million.
1. Manages and is responsible for the successful completion of all tasks in assigned program area including technical work, financial and business development activities.
2. Supervises assigned technical and administrative staff, including subordinate managers, and performs personnel actions including hiring and performance evaluation.
3. Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems.
4. Responsible for profitability and revenue growth of assigned program(s).
5. Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits.
6. Performs business development activities, including the preparation and review of technical and cost proposals.
7. Performs program financial management services, including financial analysis, budget and cost quote preparation, cost management, reconciliation, and profit enhancement.
8. Coordinates and monitors sub-contractor activities and administers subcontractor deliverables and finances.
9. Develops, reviews, and approves plans, schedules, consulting agreements and other program documents.
10. Prepares and provides various reports and technical reviews to senior management as requested.
11. Ensures compliance with relevant corporate and government policies and standards.
12. Participates in special projects as required.
Performs financial analysis and reporting in order to monitor finances associated with business operations.
1. Responsible for various financial functions such as budgeting, auditing, forecasting and analysis.
2. Collects and reviews financial data from various sources.
3. Creates, maintains, and updates financial databases and spreadsheets, and generates various financial reports as required.
4. Analyzes assigned contracts' projected staff hours, contract totals, revenues, and profit totals.
5. Maintains appropriate records and documentation.
6. Supports assigned managers in managing, tracking, monitoring, and reporting financial data as requested.
7. Makes recommendations to management to improve the financial performance of the organization.
8. Develops budgets for assigned contracts and tracks performance to budgets.
9. Participates in the preparation of cost proposals.
10. Conducts audits and analysis of their organization's direct and indirect costs, and reviews their practices and procedures, ensuring that labor and non-labor charges are approved, allowable, and processed in a timely manner.
11. May have risk identification and recovery responsibilities.
12. Ensures compliance with internal policies and procedures, as well as DAR, FAR, SOX and other government regulations.
13. Provides guidance and work leadership to less-experienced analysts.
14. Maintains current knowledge of relevant laws, regulations, policies, and procedures.
15. Participates in special projects as required.
The Contract Manager will work closely with the Government Contracting Officer (KO), COR, GSO, and other designated representatives to coordinate all tasks under this contract.
They will be ultimately responsible for ensuring contract administration meets all Government requirements.
Contract Manager will submit and present quarterly Program Management Reports (PMR) and monthly Program Execution Reports (PER), and ensure financial documentation is documented in a Financial Management Report (FMR), to be submitted to the COR within 30 business days of the close out for any effort/invoice period. Certified Federal Contracts Manager (CFCM) certification, Certified Professional Contracts Manager (CPCM) Certification, or Government-equivalent certification REQUIRED.
The Program Manager will provide program management support to ensure the Government’s requirements are met within schedule, per GSO operational prioritization, fulfilling customer requirements, and ensuring customer satisfaction.
Duties include but are not limited to:
a) Lead appropriate staff, to coordinate, integrate, plan, and oversee tasks, functions, contractor administration and management, cost management, and reporting to the Government on all activities under the program PWS.
b) The contractor PgM shall meet with the Contracting Officer’s Representative (COR) or designated representatives, and other contractor PgMs as appropriate, at least monthly to address contract issues and program execution.
c) Track program level risks (cost, schedule, and performance), notify KO and COR on changes in risks, with potential mitigations as they relate to services under this contract.
d) Identify key performance parameters/indicators (KPP/KPI), included in the Quality Control Plan, to monitor work performance, measure results, ensure deliverables and services meet or exceed contract requirements, support management and decision-making, and facilitate communications.
e) Identify risks, resolve or mitigate problems, verify effectiveness of corrective actions and implement measures to prevent recurrence. Institute and maintain processes that ensure problems and action items discussed with the Government are tracked through resolution and provide timely status reporting. Results of Contractor actions taken to improve performance should be tracked and lessons learned incorporated into applicable processes.
f) Accomplish all necessary transition-in and transition-out planning and implementation activities effectively and seamlessly while in continual coordination with the Government.
g) Process and track requirements and system engineering solutions with applicable database management tools (currently Remedy).
h) Recommend and provide a Cost Reduction Plan at least annually to support system and service modernization, upgrades, and replacement activities for the enterprise and Systems, Functions, and Capabilities (SFC).
i) develop and deliver to the government a Work Breakdown Structure (WBS) to serve as the framework for organizing contractor, subcontractor, and interfaces with associate contractor activities and delivered to the Government.
j) Perform activities necessary and complete Government-provided checklists to ensure operational readiness and compliance in preparation for inspections, such as Operational Readiness Inspections (ORIs), Unit Effectiveness Inspections (UEIs), and Command Cyber Readiness Inspections (CCRIs).
k) Provide full IT support to customers during real-world emergencies, to include crises declared by the President of the United States (POTUS) or Secretary of Defense (SECDEF), in performance of this contract.
l) Provide full IT support to customers during natural disasters and weather events as declared by base leadership or Office of Personnel Management (OPM).
m) Activate an internal alert notification procedure to ensure that all Contractor personnel respond in accordance with (IAW) – Contingency and Disaster Recovery Planning.
- Provide comprehensive, timely, professional quality and fully documented reviews of research supported by the components of the USD P&R, including review and determinations for DoD intramural research and Human Research Protection Official Review for extramural research.
- Formulate and recommend potential solutions to complex problems that would help bring protocols in compliance with the various laws, regulations, policies, procedures, and guidelines governing human subjects research, including regulatory coordination (work with other regulatory offices to coordinate human subjects protection reviews) as required.
- Provide regulatory-based written -review of protocol life cycle actions following a R2O2-required format using standardized checklists. This may include, but not limited to, review of amendments/addenda, continuing review reports, reports of unanticipated problems and serious adverse events, reports of serious or continuing noncompliance, reports of research suspension/termination, protocol deviations, subject complaints, and final study reports and provide a professional quality written review.
- Support the government in conducting reviews of assurance requests, including reviews of standard operating procedures (SOPs) and Institutional Review Board (IRB) records.
- Provide support for assurance and HRPP assessments designed to monitor compliance with human subjects protection regulations and make recommendations for improvement.
- Support with planning, formulation of agenda, and preparation of materials for use during the visit, to include any educational presentations.
- Participate in interviews with investigators, study staff, IRB staff, and institutional officials and conduct detailed policy and regulatory record reviews and assist with preparation of after-action reports.
- Support the government in the preparation and staffing of the assurance assessment correspondence and preparing the report findings.
- Support for the conduct of site visits to customer institutions to monitor compliance with approved protocols from institutions that fall under OUSD P&R oversight and assist government with investigating and resolving unanticipated problems and allegations of noncompliance. This includes preparing, planning, conducting, and reporting on compliance inspections of research for which the OUSD P&R has oversight. Also provide completed site visit/inspection checklists, written findings from site visit and compliance inspection activities.
- Assist in the preparation of the written report of each compliance inspection that includes written specific findings of the inspection. Suggest an action plan to address the deficiencies in the report and follows-up to ensure the deficiencies are addressed in a timely manner and travel to sites, as needed, to support federal personnel in compliance oversight of protocols.
- Actively manage and update organizational documentation and information management systems used to track information related to protocol review and assurance oversight, i.e. maintain documents according to document management plan and maintain and track effective dates of agreements and assurances under R2O2 oversight.
- Assess work products for accuracy, timeliness, and adherence to R2O2 requirements, automated data information system entries and use of the shared computer drive.
- Develop and coordinate organizational communications (website, information updates, newsletters, routine correspondence).
- Support the Quality Improvement initiatives of the R2O2.
- Support the government in the development and sustainment of SOPs for the R2O2 and work with components of the OUSD (P&R) to develop and maintain their forms and standard operating procedures.
- Coordinate with the USD P&R network of reviewers to address process issues; assist with regulatory interpretation; provide training as needed in new requirements, tools, forms, etc.; and provide other support as needed.
- Provide consultation to assist institutions that fall under OUSD P&R oversight to develop and update their human subjects protection policies, procedures, guidelines, templates, and review checklists to ensure regulatory compliance with current laws, regulations, and policies governing human subjects research.
Performs a variety of general administrative tasks in support of the day-to-day operations of an office, group or customer.
1. Performs a variety of general administrative tasks, such as preparing reports and correspondence, coordinating travel and meeting arrangements, answering phones, filing, and sorting and distributing mail, in support of the day-to-day operations of an office, group or customer.
2. Compiles and analyzes various contract, program, and financial data using various database programs, and prepares monthly status reports based on the results.
3. Collects and inputs timesheet information into automated accounting system and processes labor corrections.
4. Processes purchasing requisitions, invoices for consultants and subcontractors, and travel and expense reports.
5. Serves as point of contact for the office or group on issues related to accounting, human resources, purchasing, and other departments, as well as external contacts such as customers, vendors, and subcontractors.
6. Provides work leadership to less experienced clerical and administrative personnel, and may have limited supervisory responsibilities.
7. Participates in special projects as required.
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